Return and Refund Policy

Last updated: 7 October 2026

We want you to be confident when ordering from SLx. This policy explains how to return a product, cancel an order and request a refund.

This policy applies to purchases made directly through slx-electrical.co.uk. Products bought from another retailer should normally be returned to that retailer in accordance with its returns policy.

Change-of-mind returns

You may return an unwanted product within 30 days of receiving it.

To qualify for a change-of-mind return, the product should be:

• In its original condition

• Complete with all supplied parts, accessories and instructions

• Returned in its original packaging where reasonably possible

• Free from damage caused after delivery

You may inspect a product in the same way that you reasonably could in a shop. If it has been handled, installed or used beyond what is necessary to establish its nature, characteristics and operation, we may reduce the refund to reflect any loss in value.

Items that have been altered, cut, wired, installed or otherwise modified cannot normally be returned because you have changed your mind.

Your statutory rights are not affected.

How to request a return

Before sending anything back, please email sales@philex.com with:

• Your order number

• The product you wish to return

• The reason for the return

• Photographs where the product is damaged, faulty or incorrect

We will provide return instructions and confirm the correct return address.

Please package the product securely. For change-of-mind returns, we recommend using a tracked service and retaining proof of postage, as you are responsible for the product until it reaches us.

Return postage

For change-of-mind returns, you are responsible for the cost of returning the product.

If the product is faulty, damaged on arrival or not the product you ordered, SLx will arrange or reimburse reasonable return costs. Please contact us before sending the product so that we can agree the return method.

Faulty, damaged or incorrect products

If your product arrives damaged, develops a fault or is not what you ordered, please contact us as soon as reasonably possible at sales@philex.com.

We may ask for photographs or other information to help us assess the issue. Depending on the circumstances and your legal rights, we will offer an appropriate remedy, which may include:

• A repair

• A replacement

• A full or partial refund

Nothing in this policy limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

Cancelling an order

If you wish to cancel an order before it has been dispatched, contact us as soon as possible. We will try to stop the order, but this may not be possible if it has already entered our dispatch process.

UK consumers also have the legal right to cancel most online purchases within 14 days of receiving the goods, without giving a reason. After notifying us of cancellation, you must return the goods within a further 14 days.

Our 30-day change-of-mind period gives you additional time beyond this statutory minimum.

Refunds

We will inspect returned products after they arrive.

Approved refunds will be issued to the original payment method. We will make the refund within 14 days of receiving the returned product or receiving acceptable evidence that it has been sent back, where applicable.

For a complete order cancelled under your statutory cancellation rights, we will also refund the cost of our least expensive standard delivery option. Any additional amount paid for an enhanced or express delivery service will not be refunded unless the delivery itself was faulty.

For partial order returns, the original delivery charge will not normally be refunded.

Your bank or payment provider may take additional time to show the refund in your account.

Exchanges

We do not currently offer direct exchanges through the website. If you require a different product, please return the original item for a refund and place a new order.

If we supplied the wrong product, please contact us and we will arrange the appropriate replacement.

Five-year guarantee

Eligible SLx products are covered by our five-year guarantee.

The guarantee is separate from this returns policy and applies to qualifying product faults in accordance with its terms. It does not cover accidental damage, misuse, normal wear and tear, unauthorised alterations or incorrect installation.

For technical support or a guarantee claim, contact technical@philex.com.

The guarantee is provided in addition to your statutory rights and does not replace or restrict them.

Contact us

SLx is a brand of Philex Electronic Ltd

Philex House
Kingfisher Business Park
London Road
Bedford
MK42 0NX
United Kingdom

Returns and order enquiries: sales@philex.com
Technical support: technical@philex.com
Telephone: +44 (0) 1234 263737
Opening hours: Monday to Friday, 8am–5pm